SHIPPING

Please note Australia Post are experiencing significant delays in their delivery service due to COVID-19 both locally and internationally. Whilst we will do our best to ship orders within one business day, please expect delivery times to be longer than normal. We thank you for your patience and understanding during this time. Stay safe xx 

Carbon Neutral Shipping
Our parcels are sent via Australia Post’s carbon neutral delivery service. Australia post invests in a variety of carbon offset projects to reduce their environmental footprint.

Free Shipping
Free Standard Shipping for orders over $70! For orders anywhere within Australia. Free Standard Shipping to NZ! For orders anywhere within New Zealand.

Australian Shipping
Standard Tracked Shipping ($10) For orders below $70
Your order will be sent on a tracked service via Australia Post

Express Tracked Shipping ($12) - Temporarily unavailable
Need it fast? Express post shipping via Australia Post to selected areas within Australia. (Can I get Express Post delivery?). Please note we are currently shipping from regional South Coast NSW 2548 so it may not be next day delivery. 

Rest Of The World!

International Tracked Shipping $25 
Air freight to any country other than Australia or New Zealand.

Please note: International orders may attract customs duties and taxes when they arrive. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Please check any import fees with your local customs authority prior to placing an order.

How Long Will It Take?

Australia (Standard delivery): 1-3 business days to arrive in most states. Perth approximately 5+ business days. Regional areas may take longer.

Australia (Express Post delivery): 
1-2 business days to all capital cities (except Darwin and Perth CBD only) and some major centres. Areas outside these zones may take longer. 

New Zealand: 4-6 business days.

All other international customers: Approximately 6+ business days to metro areas of major cities.

North America, Western Europe (incl. the United Kingdom), Asian and the Pacific: 6-13 business days

Rest of the world: 10-15 business days

(Regional areas may take longer. Excludes time in customs if applicable).

T&C'S

For all deliveries from The Elsewhere Co. to the customer, we use third party shipping agents. The Elsewhere Co. cannot warrant against loss of items by the delivery service once the product has been dispatched. This does not exclude the customers rights under relevant Australian law. Please refer to our Returns Policy. *All postage and handling prices above are AUD unless otherwise stated.

RETURNS

The Elsewhere Co. accessories have been produced to the highest standard. However, in the event that your product is faulty send it back to us within 30 days of delivery for an exchange or full refund (including shipping). Contact us at: escape@theelsewhereco.com.

As a goodwill gesture if you change your mind, we’re happy to refund or exchange your purchase if returned within 30 days of delivery, unused in original condition, and in the original packaging. We will provide a full refund on change of mind purchases but any shipping fees are non refundable. This applies to any shipping costs incurred on the original order as well as the return shipping. Refunds will be sent to the original purchaser’s method of payment. Unfortunately we are unable to offer change of mind refunds on sale items but are happy to exchange.

EXCHANGES

If you want to exchange for another item, contact us at escape@theelsewhereco.com with your exchange request within 30 days of delivery.

A returned or exchanged item must be accompanied by a copy of the purchase receipt. Simply email us at escape@theelsewhereco.com. When returning a product you should carefully package it up, along with a copy of your receipt, affix the correct postage and post it to:

The Elsewhere Co. PO Box 507 Merimbula, NSW, Australia, 2548

We recommend you use a postage service that tracks your returned package as we are not liable if it gets lost or damaged in the post.

Unless your item is faulty, you will be responsible for paying for your own shipping costs for returning your item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether it’s been approved. If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment. We will send out your replacement item as soon as possible so you’re not left waiting.

Late or missing refunds
If you’re waiting on a refund, first contact your credit card company as there is often some processing time before your refund is officially posted. If you’ve done this and you still have not received your refund, please contact us at escape@theelsewhereco.com.

We’re here to help so if you have any questions, be sure to let our support team know via escape@theelsewhereco.com.