SHIPPING + RETURNS

SHIPPING

Carbon Neutral Shipping
Our parcels are sent via Australia Post’s carbon neutral delivery service. Australia post invests in a variety of carbon offset projects to reduce their environmental footprint.

Australian Shipping
FREE SHIPPING for orders over $100 Australia Wide, or $10 flat rate.
Your order will be sent on a tracked service via Australia Post.

Australia Express Information
Need it fast? $12 Express post shipping via Australia Post to selected areas within Australia. (Can I get Express Post delivery?). Please note we are currently shipping from regional South Coast NSW 2548 so it may not be next day delivery. 

Singapore Shipping
FREE SHIPPING island wide for orders over $100, or $5 flat rate.
Your order will be sent on a tracked service via Qxpress and generally takes 2-4 days. 

New Zealand
Shipping cost is $15 AUD.
Your order will be sent on a tracked service via Australia Post.

Rest Of The World!
We ship to the rest of the world for $20 AUD.

Air freight is used to ship to any country other than Australia, Singapore or New Zealand.

Please note: International orders may attract customs duties and taxes when they arrive. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Please check any import fees with your local customs authority prior to placing an order.

How Long Will It Take?

Australia (Standard delivery): 1-3 business days to arrive in most states. Perth approximately 5+ business days. Regional areas may take longer.

Australia (Express Post delivery): 1-2 business days to all capital cities (except Darwin and Perth CBD only) and some major centres. Areas outside these zones may take longer. 

New Zealand: 4-6 business days.

Singapore: 2-4 business days via Q Express.

All other international customers: Approximately 6+ business days to metro areas of major cities.

North America, Western Europe (incl. the United Kingdom), Asian and the Pacific: 6-13 business days

Rest of the world: 10-15 business days

(Regional areas may take longer. Excludes time in customs if applicable).

T&C'S

For all deliveries from The Elsewhere Co. to the customer, we use third party shipping agents. The Elsewhere Co. cannot warrant against loss of items by the delivery service once the product has been dispatched. This does not exclude the customers rights under relevant Australian law. Please refer to our Returns Policy. *All postage and handling prices above are AUD unless otherwise stated.

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

We'll provide a full refund on all 'change of mind' returns however please note that any shipping fees you've paid aren’t refundable i.e shipping costs incurred on the original order (if it wasn't free shipping), as well as the shipping cost to return it for a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at escape@theelsewhereco.com. Please note that returns will need to be sent to the following address: PO Box 507 , Merimbula NSW 2548, Australia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at escape@theelsewhereco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We'll happily exchange an item for you. Simply return the item following the return process above (you would just need to cover cost for shipping) and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at escape@theelsewhereco.com.