You'll receive an email confirming your order has been completed, followed by a second email to let you know your order has been shipped. This email will include a tracking number, so you can track your order right to your door.

All orders placed before 12pm AEST weekdays will ship that day. All orders placed on weekends or after 1pm AEST weekdays and will be dispatched the next business day. No waiting, no wondering so you can get on with living an adventurous life.

It depends on where you are and which postage option you selected at check out. See our shipping options here.

If you want to change your order please email escape@theelsewhereco.com with your order details as soon as possible and we will try and help, however if it's already been shipped we will not be able to make changes. Please check our returns and refunds policy here.

Orders are tracked and shipped via Sendle or Australia Post (depending on the destination).

Yes, we ship all over the world for a flat rate of $25(AUD). Check out our shipping info for further details.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. We accept returns within 30 days of delivery. You can read our full returns and refunds policy here. 

You will be alerted that we're out when you try to buy it. You can contact us at escape@theelsewhereco.com and we'll notify you when it's back in stock.

Yes! For $9 you can choose to have your order beautifully gift wrapped. Select the gift wrapping option at checkout to add it to your order.

Sure can. If your order is going to someone else (they are so lucky!), you can leave a message which our team will pop onto a gift card for you. Follow the prompts at check out.

We do our best to source sustainable and eco-friendly materials for all of our packaging. Our dust bags are made from durable upcycled cotton and are designed to protect your accessory for years to come. Our packaging is proudly plastic free! Our tissue paper is acid free, FSC certified and uses soy-based inks. Our luxury gift wrap is produced locally in Melbourne from recycled kraft paper. We use plant-based 100% compostable mail bags which are durable, waterproof and certified for both home and commercial composting. They break down within 6 months and leave no harmful residues behind. We're also part of an eco-packaging alliance in which a tree is planted in an area of need each time we order our packaging materials.