We are a small family business based on the South Coast of NSW, Australia. We ship daily from our studio in the small seaside town of Merimbula.

You'll receive an email confirming your order has been completed, followed by a second email to let you know your order has been shipped. This email will include a tracking number, so you can track your order right to your door.

All orders are shipped next business day. No waiting, no wondering so you can get on with living an adventurous life.

It depends on where you are and which postage option you selected at check out. See our shipping options here.

If you want to change your order please email escape@theelsewhereco.com with your order details as soon as possible and we will try and help, however if it's already been shipped we will not be able to make changes. Please check our returns and refunds policy here.

Orders are tracked and shipped via Australia Post.

Yes, we ship all over the world for a flat rate of $20(AUD). Check out our shipping info for further details.

1. Place the chain through the fold of the wallet
2. Wrap the chain around the wallet a second time
3. Close the wallet and secure it with the stud
4. Pull one of the sections of chain until it can’t be pulled any further. You’ll now have a piece of chain running across the top of the wallet. Adjust as needed and you've created a looped mid-shoulder length chain strap!

Wrap the chain around your waist and thread the chain through the fold of the wallet. Create a belt by attaching one swivel clasp onto the chain itself, just to one side of the wallet. The remaining chain will hang down to one side (looks great with a charm!) The chain is adjustable up to 120cm. Depending how much chain remains, you may also have the option to style the excess chain across the front of the wallet to create an elevated belt bag. Secure the second swivel clasp to the chain on the other side of the wallet to complete this look.

Wrap the chain around your waist, thread the chain through the fold in the wallet. Create a belt by attaching one swivel clasp onto the chain itself, just to one side of the wallet. Fits up to a size 10 AU.

Unclip the swivel clasps to remove the chunky chain from the thin Cuban link chain. Next, take the Cuban link chain and unclip one end of chain from the gold oval clip joining the chain together. Allow the second gold oval clip to slide off the chain. Attach this clip to the other end of the chain so there are gold oval clips on each end. Using these clips, attach the Cuban link chain to the swivel clasps on the chunky chain to create a mid-length shoulder chain strap.

Unclip the chunky chain from the thin Cuban link chain. Thread one of the gold oval clips onto the Cuban link chain like a pendant. Use the second oval clip to close the chain. Attach the 2 oval clips to the swivel clasps on the Chunky chain and you’re done!

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. We accept returns within 30 days of delivery. You can read our full returns and refunds policy here. 

You will be alerted that we're out when you try to buy it. You can contact us at escape@theelsewhereco.com and we'll notify you when it's back in stock.

Yes! For $9 you can choose to have your order beautifully gift wrapped. Select the gift wrapping option at checkout to add it to your order.

Sure can. If your order is going to someone else (they are so lucky!), you can leave a message which our team will pop onto a gift card for you. Follow the prompts at check out.

We do our best to source sustainable and eco-friendly materials for all of our packaging. Our dust bags are made from durable upcycled cotton and are designed to protect your accessory for years to come. Our packaging is proudly plastic free! Our tissue paper is acid free, FSC certified and uses soy-based inks. Our luxury gift wrap is produced locally in Melbourne from recycled kraft paper. We use plant-based 100% compostable mail bags which are durable, waterproof and certified for both home and commercial composting. They break down within 6 months and leave no harmful residues behind. We're also part of an eco-packaging alliance in which a tree is planted in an area of need each time we order our packaging materials.

Quality is our priority. The Elsewhere Co products are constructed using quality materials and are made to last.

Our leather goods are covered by a 1 year warranty from the original date of purchase, when used under normal conditions and for the purpose intended. 

The warranty covers faults in materials and workmanship and doesn’t apply if damage is caused by unreasonable use or neglect, normal wear and tear, or change of mind. 

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Treat your item with love + care to ensure it last for years to come. Keep your wallet away from liquids and avoid leaving it out in direct sunlight for hours at a time.

To maintain an attractive lustre, occasionally clean your recycled leather wallet with a soft dry cloth and store in its protective dust bag.